Course Cancellation Policy
Recording Policy for Online Classes
What you need to know.
Cancellation Policy:
Published course times are based on a minimum of four students. If course enrollment is less than four, we reserve the right to cancel the course, reduce class time or combine classes.
After a course begins changes cannot be made. A change is considered something such as moving to a different course, putting your course on hold for a later date or any type of refund. When we open a course it means we have committed to our teacher for the entire length of the course. Once a course has started only the enrolled student may attend class.
If you cannot attend a course you must contact the registration office at least 72 hours prior to your first class meeting. Tel: 303-733-4335
With 72 hours notice:
A course credit voucher will be issued to you towards a future course. The voucher is good for one year from date of issue and cannot be redeemed for cash. A $45 administration fee will be charged for the dropped course, reducing your total credit voucher by $45.
With less than 72 hours notice:
A credit voucher for 50% of the course’s tuition will be issued to you. The voucher is good for one year from date of issue and cannot be redeemed for cash. A $45 administration fee will be charged for the dropped course, reducing your total credit voucher by $45.
With less than 24 hours notice or after the course begins:
No refund or credit will be given.
Makeup Classes:
Makeup classes are NOT available for missed classes during a course program. However, private classes are offered at a discounted rate for students wishing to recover from a lost class. In this case, please contact our office directly to schedule a class with your instructor.
Private classes:
With 24 hours notice:
A credit voucher will be given to you, good for 1 year from date of issue. A $45 administration fee will be charged for the dropped class, reducing your total credit voucher by $45.
With less than 24 hours notice:
With less than 24 hours notice, the full price for the scheduled class will be charged.
Refunds:
Refunds are given for a course, makeup class or private lesson ONLY if the Italian Institute cancels. Refunds made, by the Italian Institute, may take up to 15 business days.
Check Fees:
A service fee of $45 will be charged for each returned check.
Inclement Weather:
Italian Institute rarely cancels class for weather. Only if the city shuts down, do we shut down. If the buses are running, we’re most likely open. Call 303-733-4335 for a “go/no go” update. If the Italian Institute cancels, due to inclement weather, the material not covered in the canceled class, will be made-up in your upcoming classes.
Special Needs / Handicap Accessibility:
Italian Institute is committed to making its classes accessible to the disabled community. Please call 303-733-4335 to make arrangements for classroom accessibility. Also, please speak to our office staff about any special needs you might have.
Instructors come from the community and are experts in their fields; Italian Institute strives for quality but cannot be held liable for the content taught by instructors who function as independent contractors
Recording Online Classes Policy:
Effective Date: September 1st
- Recording of Classes
Starting from September 1st, 2024, all online classes conducted by Italian Institute Ltd will be recorded for the benefit of enrolled students. - Access to Recorded Sessions
- Enrolled Students Only: Access to the recorded sessions is exclusively available to students who are officially enrolled in the respective class.
- Access Mechanism: Recorded sessions will be made available via a secure link, which will be provided to enrolled students.
- Duration of Access: Recordings will be accessible for up to 45 days.
- Restrictions on Use
- No Sharing: The recorded class links are intended solely for personal use by the enrolled students. Sharing these links with non-enrolled individuals is strictly prohibited.
- Confidentiality: All content within the recordings remains the intellectual property of Italian Institute Ltd and must not be distributed or shared outside the enrolled student group.
- Teacher Protection
- Consent: All instructors are informed that their classes will be recorded and have consented to this recording as part of their employment or contractual agreement.
- Privacy: Recordings are intended solely for educational purposes and will not be used for any promotional or commercial purposes.
- Feedback: Teachers have the right to review and provide feedback on recordings of their sessions, especially if they believe that their intellectual property or teaching methods are misrepresented.
- Intellectual Property
- Ownership: All recordings, including any instructional material, remain the intellectual property of Italian Institute Ltd. Unauthorized use or reproduction of this material is prohibited.
- Data Protection
- Security: Recorded sessions will be stored securely with restricted access to prevent unauthorized viewing or distribution.
- Compliance: We adhere to all relevant data protection regulations to ensure the privacy and security of recorded content.
- Compliance
Failure to comply with this policy may result in disciplinary action, including the revocation of access to future recordings and suspension from classes. In cases of misuse or unauthorized sharing, legal action may be pursued.